UPDATE: I guess this post reached someone higher up at Baseus and I got the following message:
I have agreed to take the replacement and refund, but the blog post stays with this update.
tl;dr: Baseus does not honor any warranty claims and resorts to shady tactics to avoid accountability. This applies to their official store and authorized sellers.
Save your time and money, do not buy Baseus Products.
Baseus is a Chinese lifestyle brand that makes some good products and does great marketing for those products. I was impressed with their 120w GaN charger, as it would mean I will have less charging bricks to deal with and plug in to the wall socket. The charger looked good, had good reviews and came with a 1 year warranty (this point is very important), so I pulled the trigger and purchased it from their official store on AliExpress in November 2020. It got delivered early December 2020.
Fast Forward to May 2021 (5 months later), my laptop which was plugged into the Baseus 120w GaN charger stopped charging and I got a strong burning smell coming from the charger. I immediately unplugged it. My charger was dead and my string of misfortunes with Baseus began.
Continue reading Never buy a Baseus product