Baseus Review

Never buy a Baseus product

UPDATE: I guess this post reached someone higher up at Baseus and I got the following message:

I have agreed to take the replacement and refund, but the blog post stays with this update.


tl;dr: Baseus does not honor any warranty claims and resorts to shady tactics to avoid accountability. This applies to their official store and authorized sellers.

Save your time and money, do not buy Baseus Products.

Baseus is a Chinese lifestyle brand that makes some good products and does great marketing for those products. I was impressed with their 120w GaN charger, as it would mean I will have less charging bricks to deal with and plug in to the wall socket. The charger looked good, had good reviews and came with a 1 year warranty (this point is very important), so I pulled the trigger and purchased it from their official store on AliExpress in November 2020. It got delivered early December 2020.

Fast Forward to May 2021 (5 months later), my laptop which was plugged into the Baseus 120w GaN charger stopped charging and I got a strong burning smell coming from the charger. I immediately unplugged it. My charger was dead and my string of misfortunes with Baseus began.

I contacted the “Official” Baseus store on AliExpress where I bought the charger and requested a replacement as the charger was still under warranty. The response I got was that they can “give some discount on the next order”.

The response from the store didn’t sit well with me so I went to Baseus Support website (https://support.baseus.com) and started a warranty claim process. After waiting a few days I finally got a response.

Okay. Baseus support basically told me to contact the store on AliExpress which has already refused to honor the warranty claim and offered me a discount on my next purchase, which is not acceptable. I replied with the screenshot of the conversation on AliExpress, and informed the Baseus support team that the seller is refusing to honor the warranty.

At this point I was hoping they would see that I have exhausted the option of contacting the seller directly and I am reaching out to the official support team to provide a reasonable solution i.e. honor the warranty. Sadly I was in for more disappointment.

Clearly something was amiss. I thought I had ordered from the official Baseus store on AliExpress. So I went to double check on the Baseus support warranty page (https://support.baseus.com/warranty.html). Sure enough, the “BASEUS Officialflagship Store” is listed as an official store on AliExpress.

I replied back with the above screenshot and got the following response.

At this point, I gave up on “Official” Baseus support and sent the following reply, pointing out that Baseus is supposed to hold their authorized sellers accountable, instead of shifting blame.

As a last resort, I contacted the AliExpress seller again to point out that they are the authorized seller as per official Baseus support and responsible for after-sales service and honoring the warranty.

This time they made up a new excuse, saying they only offer 2 months warranty and cannot help me. Sorry Baseus, you are not seeing another cent from me.

Finally I gave up and decided to write up this post to warn others who are considering Baseus products.

Save your time and money, do not buy Baseus products. They will lie, shift blame and ultimately leave you with a broken product and promise.

17 thoughts on “Never buy a Baseus product”

  1. I got the exact same hardware 120W GaN charger with the Euro plug and have same sorrows. So maybe I won’t waste time contacting Baseus support based on your experience.

    Same situation too – On 5/28/2021 connected and charging to laptop via usbC then an audible pop which indicated a component failure and an immediate burning smell.

    It tripped the wall circuit breaker. Immediately pulled the really hot offending 120W charger and threw it out to the patio, in case it flamed. Have experienced other China-made chargers which burst into flame and I had to put out the fire with a fire extinguisher.

    Was actually considering buying a 150W GaN charger but after reading your post, I’m not too sure.

    Moral of the story? Maybe have a fire extinguisher at hand always when a China-made charger is in operation

    Lastly reading other people’s experiences, it seems these chargers fail massively after 4-6 months. Mine was at the fifth month.

  2. Have you got the refund and/or replacement of the charger? It’s not clear how it all ended.
    My unit seems faulty too, and so far their AliExpress support isn’t helpful at all. I am considering chargeback procedure in my bank as last resort.

  3. Kudos and thanks for the warning.
    You’re right – good marketing!
    I just bought a ebay item 313664647698 from their official store.
    I think I’ll be returning it. I sent the following and then found your blog post after searching for a review of it.
    (By the way, they took that store off the list, but it can be seen at https://web.archive.org/web/20210227124016/https://support.baseus.com/warranty.html)

    New message to: baseus_officialstore_us
    It works well for charging an iPhone over Lighting, but it charges over the other two connectors (micro USB and USB C) very slowly. I’m testing w/one device at a time and it won’t pass even 1 Amp; a good cable can handle way more when connecting good chargers and power-hungry devices that are compatible. It won’t deliver more than a measly 0.5A to my M1 MacBook w/full USB-PD support, with any of several powerful USB power supplies that work well w/other cables I tried. Combined, only 2A, (<< 3.5A) was possible. Tried with 3 Android devices and a few battery boxes. I have a USB power meter (can handle up to 30V, 3A) to measure.

  4. Sorry that heard about your sorrow experience on the Baseus purchase. You had absolutely done the right thing to speak up although they compensated your loss. This will help buyer to understand the service in order to make decision on purchasing it and avoid regret after purchase the item due to poor after sale service.

  5. Thanks for the warning. Was literally about to buy a Baseus charger, but thought I should do a quick google search first. Don’t want to deal with a company that won’t honor their agreements.

  6. Same experience, got a 65W 2C+1A charger, worked for 2 months, then some weird noise, and now it doesn’t work anymore. Got a refund from banggood.

    Still, that sucks.

  7. thank you for writing up your experience. I was about to order from baseus on aliexpress. Going to look elsewhere now.

  8. I had the same experience.
    Bought via ebay equipment did not work.
    Twice ebay sent a written claim to baseus.
    No response.
    I asked BASEUS EU sales rep Mr Schmidt via LinkedIn to contact me – not response either.

    Bad equipment, even worse service.

    I WILL NEVER BUY THIS PRODUCT AGAIN!!

  9. Wow. Here in Indonesia, warranty and returns are not the custom and there are many fake products. It’s tough to know what stores and brands to trust. Many US, UE and international brands are not readily available here and the registered name of the business selling on platforms like Tokopedia and Shopee are not clear. You just get a store name.

    Baseus appeared to be a good brand sold internationally with good products but that warranty run-around is significant. So are the comments of similarly failed products. 🙁

    It’s awesome that they clearly state at which stores their warranty is valid but astounding that they don’t then honor it.

  10. Customer : Sorry Baseus, you are not seeing another cent from me.

    Baseus support: Please send us 1 cent for a new charger

  11. I was about to buy a baseus charger, well thank you for your post, I will buy some anker chagers which they are more reliable. Thanks

  12. Same experience but with a different product; I brought Baseus WM01 Earphone, and then after a few weeks, the charger case stopped working, so I reported it and got a new one. Then I finally got the new one, but it had the same problem as the first product, and I just opened it! So I reported it back, and they said it was not a product defect but a charging compartment detects. And it’s fucking normal, they said. But the problem is that I brought to have a charging compartment detects. Is this coincidence? Or on purpose?

  13. I wanted to buy a few baseus products and literally googled if they are a good brand. I reached this post. Safe to say that I will not buy from them. I wanted to buy type-c hub. I just get an Anker one. I guess it is worth paying a little bit more but at least stay safe.
    Thanks for your post man!

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